10Jili Refund Policy

At 10Jili Casino, we are committed to providing our users with a transparent and fair gaming experience. We understand that sometimes things don’t go as planned, and you may feel the need to request a refund. Our refund policy is designed to be straightforward and user-friendly, ensuring that you can have peace of mind while playing. Below, you will find detailed information on how to request a refund, under what circumstances refunds are possible, and the process we follow to evaluate refund requests.

Eligibility for a Refund

1. Incorrect Deposits:

If you have deposited funds into your account by mistake (e.g., entered the wrong amount), you may request a refund provided that the funds have not been used in any games.

2. Technical Issues:

In cases where a game malfunction or a system error has affected your wager or game outcome, you may be eligible for a refund corresponding to the affected transaction.

3. Product Not as Described:

If any of our services do not perform as described on our website or within our gaming platform, users may request a refund for any related transactions.

Non-Refundable Circumstances

  • Betting Losses: Funds lost in bets or games are not eligible for refunds. Betting involves a risk that players agree to when they place wagers.
  • Accumulated Winnings: If funds have been used to play games and winnings have been accrued from those funds, a refund will not be possible.
  • Service Fees: Any fees or charges applied to transactions are typically non-refundable, except under special circumstances determined by 10Jili Casino.

How to Request a Refund

Step 1: Contact Customer Support

To initiate a refund request, contact our customer support team via the contact methods available on our website. This includes email, live chat, or through a dedicated customer service phone line.

Step 2: Provide Necessary Details

Provide all relevant details concerning the transaction for which you are requesting a refund, including your account name, transaction ID, amount, date of transaction, and the reason for the refund request.

Step 3: Review and Processing

  • Our customer support team will review your refund request based on the information provided and may request additional documentation or evidence. This is to ensure the accuracy and validity of the request.
  • Once the review is complete, we will process your refund if it meets our refund criteria. The refunded amount will be credited back to the original method of payment or to your 10Jili account, depending on the situation.

Refund Processing Time

The processing time for a refund can vary depending on the method of payment used and the specific circumstances of the refund. Typically, refunds are processed within 7 to 10 business days. In some cases, it may take longer, and we appreciate your patience during this time.

Changes to the Refund Policy

10Jili Casino reserves the right to amend this refund policy at any time. Any changes will be posted on our website and, where appropriate, notified to you by email. We encourage you to review our refund policy periodically to be aware of any changes.

Contact Information

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team. We are here to help and ensure that your experience with 10Jili Casino is as enjoyable and fair as possible.

Conclusion

Your satisfaction and trust are crucial to us at 10Jilislot.com. We strive to handle all refund requests fairly and promptly. Thank you for choosing 10Jili Casino, where we aim to provide you with an enjoyable and secure gaming experience.